Terms of Service

Last updated: February 2026

1. Definitions

• Service Provider: The Grey Glove Technology Concierge, established in Etten-Leur, the Netherlands.
• Client: the natural person or legal entity that enters into an agreement with the Service Provider.
• Services: all forms of technical support, consultancy, installation, configuration and management provided by the Service Provider.
• Subscription: a recurring agreement for the provision of Services at a monthly rate.
• Digital Home Audit: a one-off inventory and assessment of the technology in the Client's household.

2. Applicability

These terms of service apply to all offers, quotations and agreements between the Service Provider and the Client. Deviations are only valid if agreed upon in writing.

3. Services

3.1 Scope

The specific services are determined by the chosen subscription or individual assignment. The Service Provider undertakes to perform the services to the best of its ability (obligation of best efforts).

3.2 Availability

Support is available on working days from 09:00 to 17:00, unless otherwise agreed. Remote sessions are scheduled by appointment.

3.3 Exclusions

The Service Provider is not responsible for:

• Hardware repairs (we do facilitate contact with repair services)
• Issues caused by third parties or external services
• Data loss due to circumstances beyond our control

4. Subscriptions & Payment

4.1 Commencement

A subscription commences on the date the Service Provider confirms the registration. The first month is charged immediately.

4.2 Rates

All listed prices are inclusive of VAT, unless stated otherwise. The Service Provider reserves the right to adjust rates with 30 days' notice.

4.3 Payment

Payment is due monthly in advance by direct debit or another agreed payment method. In the event of late payment, services may be suspended after a reminder period of 14 days.

5. Cancellation

5.1 By the Client

The subscription may be cancelled on a monthly basis. Cancellation must be submitted in writing (by e-mail) before the end of the current month. The subscription will then terminate at the end of the following month.

5.2 By the Service Provider

The Service Provider may terminate the subscription with 30 days' notice, if continuation cannot reasonably be expected.

5.3 Digital Home Audit

Cancellation of a booked Digital Home Audit is free of charge up to 48 hours before the scheduled time. In the event of later cancellation, the full amount may be charged.

6. Confidentiality & Data

The Service Provider treats all information of the Client — including passwords, network settings and personal data — in strict confidence. See our privacy policy for details on data processing.

Upon termination of the subscription, all stored client data (device information, passwords) will be deleted within 30 days, unless otherwise required by law.

7. Liability

7.1 Limitation

The liability of the Service Provider is limited to the amount paid by the Client in the 3 months preceding the event giving rise to the damage.

7.2 Exclusion

The Service Provider is not liable for:

• Indirect damage, consequential damage or loss of profit
• Damage caused by incorrect information provided by the Client
• Damage caused by disruptions from third parties (internet providers, software suppliers)
• Data loss, unless caused by intent or gross negligence on the part of the Service Provider

8. Force Majeure

In the event of force majeure — including but not limited to natural disasters, pandemics, power outages or telecommunications failures — the Service Provider is not obliged to fulfil its obligations. In the case of prolonged force majeure (more than 60 days), both parties have the right to dissolve the agreement.

9. Intellectual Property

All reports, documentation and advice prepared by the Service Provider remain the intellectual property of the Service Provider. The Client obtains a right of use for personal purposes.

10. Complaints

Complaints must be submitted in writing within 14 days of discovery. The Service Provider endeavours to resolve complaints within 14 working days.

11. Applicable Law & Disputes

All agreements are governed by Dutch law. Disputes shall be submitted to the competent court in the district where the Service Provider is established, unless the law prescribes otherwise.

Consumer complaints may also be submitted via the European Online Dispute Resolution (ODR) platform: ec.europa.eu/odr.

12. Changes

The Service Provider reserves the right to amend these terms. Changes will be communicated to the Client at least 30 days before they take effect. If the Client does not agree with the changes, they may cancel their subscription before the changes take effect. If the Client does not cancel before the effective date, the amended terms are deemed accepted.